Tour Sales and Distance Service Contract

This Distance Service and Tour Sales Contract sets out the terms that apply when you book a boat tour on suluadatour.com, including payment, cancellation and refund conditions, transfer rules and the responsibilities of both parties. Please read it carefully before confirming your reservation.

• Parties: the AGENCY (reservation owner) and the BUYER (consumer).
• Legal basis: Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
• Insurance: package tour services are covered under Law No. 1618.
• Jurisdiction: Antalya Consumer Arbitration Committees and Consumer Courts.

Article 1 – Subject of the Contract

This contract sets out the rights and obligations of the parties, in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts with regard to the provision of the service ordered electronically by the BUYER (Consumer) on the website suluadatour.com belonging to the RESERVATION OWNER / AGENCY, whose characteristics and sales price are specified herein.

Article 2 – General Provisions

• 2.1. The BUYER declares that they have read and informed themselves, on the website suluadatour.com, of the essential characteristics of the service covered by this contract, the total sales price including all taxes, the payment method and the preliminary information on performance, and that they have provided the necessary confirmation in the electronic environment.
• 2.2. The AGENCY is liable to the BUYER under the applicable consumer legislation if the service covered by the contract is defective.
• 2.3. If, after the performance of the service, the BUYER's credit card is used unfairly or unlawfully by unauthorized persons in a manner not caused by the fault of the BUYER, and consequently the relevant bank or financial institution does not pay the service fee to the AGENCY, the BUYER shall be directly liable for all resulting financial damages.

Article 3 – Cancellation, Transfer, and Amendment Conditions

• 3.1. Cancellation by the Agency: Even where the AGENCY has exercised all due diligence, it may cancel or postpone the tour up to 24 hours prior to the departure time due to circumstances such as failure to reach the minimum number of participants required for the tour, adverse weather conditions, road blocks, strikes, terrorism, possibility of war, unpredictable technical issues, and all force majeure events. In this case, the BUYER has no right to compensation.
• 3.2. Cancellation and Refund Conditions for the BUYER:
  
  • A. If the BUYER requests cancellation 15 days or more before the start of the service, the full amount paid shall be refunded to them without deduction.
  • B. If the BUYER requests cancellation between 15 and 7 days prior to the start of the service, they agree and undertake to pay 35% of the total tour price to the AGENCY, and 50% of the total tour price if less than 7 days remain. For cancellations made less than 24 hours before the start of the service, no refund is made and the full tour price (100%) is payable. Date changes are treated as cancellations.
  • C. For discounted / promotional products; a 35% deduction of the service fee is applied for cancellations made up to 7 days prior to the service start date, and a 100% deduction applies if less than 7 days remain.
  • D. For Special Products and Services; the full amount is refunded for cancellations made up to 60 days before the start date. Deductions apply as follows: 25% for cancellations 59-31 days prior, 50% for 30-15 days prior, 75% for 14-7 days prior, and 100% if less than 7 days remain.
  • E. Exceptional Circumstances: Illnesses of the BUYER or their first-degree relatives preventing participation in the tour for at least 10 days (documented by an official medical board report obtained from a full-fledged state hospital) or their death are exceptions to the cancellation/transfer clauses.
• 3.3. Transfer of the Tour: The BUYER may transfer the tour to any third party of their choice up to 7 days before the start of the tour. The transferee and transferor are jointly and severally liable for the remaining balance and all expenses arising from the transfer. Cancellation and transfer requests must be submitted in writing to the AGENCY.
• 3.4. No-Show: If the BUYER misses the start of the tour and does not notify the AGENCY in writing that they will join later, the AGENCY reserves the right to cancel all reservations and services made on behalf of the BUYER after 24 hours. No refund shall be made for such cancellations.
• 3.5. Program Changes: The AGENCY may change accommodation facilities, transportation vehicles, departure points, and the order of places to visit specified in the program before or during the tour when deemed necessary. If the BUYER does not accept these changes for justified reasons, they have the right to cancel their reservation and receive a refund for the unused service fees.
• 3.6. Notifications: Cancellation notices and other announcements by the AGENCY may be sent directly to the BUYER or published on the official website.

Cancellation by the BUYER – standard tours at a glance (Article 3.2 A–B):

Summary for convenience only – the full contract terms above prevail.

Article 4 – Other Provisions and Responsibilities

1. Luggage Safety: Full responsibility for luggage and its contents lies with its owner. The BUYER is obliged to comply with the rules and regulations applicable to the vehicle they travel in and the facility where they stay.
2. Luggage Damage / Loss: In cases of gross negligence or wilful misconduct by the provider, provided that an official report is issued by the BUYER, financial compensation for lost or damaged luggage shall be paid at a maximum of 1/2 of the transportation portion of the total tour fee, regardless of the qualities or value of the items inside. The AGENCY's liability for declared items delivered in writing is limited to a maximum of the transportation cost of the tour.
3. Visa Procedures: Visa and passport procedures are not included in the purchased service.
4. Service Defects and Performance: In cases where the AGENCY breaches the contract outside of force majeure events, compensation or alternative service arrangements may be offered based on the TÜRSAB Antalya Schedule provisions. The BUYER's purchase and use of additional or substitute services ends their right to a price refund or compensation.
5. Compliance with Rules: The BUYER agrees to comply with the directives given by the guide, facility, and vehicle officials, and not to endanger the peace, life or property of third parties. Otherwise, their service may be terminated without any right to a refund.
6. Obligation to Report Complaints: If the BUYER terminates the contract claiming that the service provided is defective, they are obliged to notify the AGENCY representative and the accommodation facility immediately and in writing. Otherwise, they shall be deemed to have accepted the service as satisfactory.
7. Liability of the Signatory: The BUYER who confirms/signs the contract accepts that they act on behalf of and represent other participants registered under their name. The BUYER who makes the booking is also responsible for the obligations of other participants towards the AGENCY.
8. Insurance Coverage: In accordance with Article 12 of Law No. 1618, cases where package tour services are not provided at all, or not properly provided, are covered by insurance up to the package tour price. The BUYER may, if desired, purchase additional personal travel insurance covering accidents, health issues, and return costs prior to the start of the tour.
9. Calculation of Compensation: The provisions of the TÜRSAB ANTALYA SCHEDULE shall be applied in calculating the compensation to be paid in cases where the AGENCY partially or completely fails to comply with the Contract.

The key terms of your booking: parties, cancellation fees, insurance and jurisdiction.

Article 5 – Authorized Court

Antalya Consumer Arbitration Committees and Antalya Consumer Courts have jurisdiction over any disputes arising from the implementation of this contract.
The BUYER declares that they have read, understood, and accepted all terms of this contract by confirming it in the electronic environment.