TOUR CONTRACT

TOUR CONTRACT

ARTICLE 1 - SUBJECT:

The subject of this contract covers the rights and obligations of the parties in accordance with the Law No. 4077 on the Protection of Consumers - Regulation on the Implementation Procedures and Principles of Distance Contracts regarding the sale and performance of the service, the characteristics and sales price of which are specified below, sold by the AGENCY to the CONSUMER electronically on the website www.suluadatour.com.

ARTICLE 2 - GENERAL PROVISIONS:

2.1- The CONSUMER declares that they have read and informed themselves about all preliminary information regarding the characteristics of the service, sales price, payment method, and performance of the product subject to the contract, and have given the necessary confirmation in the electronic environment.

2.2- The AGENCY is liable to the CONSUMER if the service subject to the contract is defective.

2.3- If, after the performance of the service, the credit card belonging to the CONSUMER is used unfairly or unlawfully by unauthorized persons in a manner not caused by the fault of the AGENCY, and consequently the relevant bank or financial institution does not pay the service fee to the AGENCY, the CONSUMER shall be liable for the service fee and any resulting damages.

ARTICLE 3 - CANCELLATION - TRANSFER

3.1- Although the AGENCY has shown all due diligence, it may cancel or postpone the tour 24 hours prior to the departure time due to situations that prevent the start or continuation of the tour; such as the failure to reach the required number of passengers for definitive registration and/or adverse weather conditions, road blocks, strikes, terrorism, fog, possibility of war, unpredictable technical issues, and all force majeure events. In this case, the CONSUMER has no right to compensation.

3.2 A- When the CONSUMER requests cancellation up to 15 days before the start of the service, the entire amount paid shall be refunded to them.

B- If the CONSUMER cancels the contract 15-7 days prior to the start of the service, despite not using their right of withdrawal within its due period, they agree and undertake to pay 35% of the tour price to the AGENCY, and the full amount if less than 7 days remain. Date changes made by the CONSUMER are deemed as cancellations.

C- In the event of cancellation/transfer of discounted services, the CONSUMER agrees and undertakes to pay 35% of the service fee to the AGENCY up to exactly 7 days prior to the start of the service, and the full service fee if less than 7 days remain.

D- For special products, for cancellations made up to 60 days before the start of the service, the full amount paid by the CONSUMER up to that moment shall be refunded. The CONSUMER agrees and undertakes to pay 25% of the tour fee if they cancel the contract 59-31 days before the start of the tour, 50% of the tour fee if they cancel 30-15 days before, 75% of the tour fee if they cancel 14-07 days before, and the full amount if less than 7 days remain to the AGENCY.

E- Illnesses of the CONSUMER or their first-degree relatives that prevent their ordinary occupation for 10 days, or their deaths, provided that it is submitted in writing before the start of the service with an official medical board report to be obtained from a full-fledged state hospital, constitutes an exception to the cancellation/transfer articles.

3.3- The CONSUMER may transfer the tour to anyone they wish up to exactly 7 days before the start of the tour. The transferee is jointly liable with the transferor for the remaining balance and all expenses arising from the transfer. The CONSUMER is obliged to submit all cancellation/transfer requests in writing to their AGENCY before the start of the service.

3.4- In the event that the CONSUMER does not notify in writing that they will participate in the service for which they missed the start, the AGENCY has the right to cancel all reservations and services made on behalf of the CONSUMER after 24 hours. No refund shall be made to the CONSUMER for such cancellations.

3.5- The AGENCY may partially or completely cancel the tours it has announced or registered before the start of the service, provided that it notifies the CONSUMER when it deems necessary. Within the same period or during the service, the AGENCY may change the names of the hotels within the scope of the service, the transportation vehicles and their departure points, and the visiting order of the places specified in the program and shown as places to visit. If the CONSUMER does not accept these changes and cancellations for justified reasons, they have the right to cancel their reservation and receive a refund for the unconsumed service fees.

3.6- The AGENCY's potential tour cancellation notifications can be made to each CONSUMER individually, or they may be announced on the website. The CONSUMER accepts this situation in advance.

ARTICLE 4 - GENERAL PROVISIONS:

1- All liability regarding the luggage and its contents belongs to the owner. The CONSUMER is obliged to comply with the laws and customs to which the vehicle they will travel in and the facility they will stay at are subject.

2- In cases of luggage loss or damage caused by the gross negligence of the provider; provided that the CONSUMER has a loss or damage REPORT issued by the provider, 1/2 of the portion corresponding to transportation within the total cost of the tour, regardless of the material and moral value, other qualities, and characteristics of the goods inside the luggage, shall be paid by the AGENCY to the CONSUMER who owns the goods as material and moral compensation for the lost goods and suitcase. The AGENCY is responsible for all kinds of loss, damage, and theft of the goods delivered to it, whose values have been declared in writing, up to the transportation cost of the tour at most.

3- VISA PROCEDURES and SERVICES are not included in the purchased service.

4- The AGENCY is responsible for reasons other than force majeure events occurring after the start of the promised service, situations for which the CONSUMER is responsible, and situations arising from the personal responsibilities of 3rd parties. In cases within its scope of responsibility, the AGENCY may compensate for changes that are against the CONSUMER in the form of a price or service refund in accordance with the provisions of the TÜRSAB Antalya Schedule, and at the same time, it may choose to compensate through additional and/or alternative arrangements provided to the CONSUMER during the service which are not included in the price. The purchase and use or consumption of additional or substitute services by the CONSUMER eliminates the CONSUMER's rights to a price refund and compensation.

5- The CONSUMER accepts that they will comply with the rules reported by the guide, facility, and transportation vehicle officials regarding the purchased service; that they will respect the life, property, and peace of 3rd parties, otherwise they cannot receive the service for a justified reason and will not have the right to a refund.

6- If the CONSUMER terminates the reservation on the grounds that the performed service is defective, they must notify the AGENCY official and the hotel they are staying at in writing of the reasons for termination. Otherwise, they shall be deemed to have received and used the service.

7- It is the obligation of the good-intentioned CONSUMER to cooperate and act diligently by notifying the AGENCY in writing of the matters they complain about during the performance of the service.

8- CONSUMER(s) who do not have a signature on the contract but participate in the service subject to the contract are deemed to have accepted and undertaken the contract provisions by the confirmation and approval of this contract by the CONSUMER(s) authorized to register on their behalf. The right of the AGENCY to recourse to other CONSUMERs for the collection of the excess amount or service fee paid to the CONSUMER(s) whose signature is on the contract is reserved.

9- In accordance with Article 12 of the Law No. 1618; if a package tour service is purchased, instances where the package tour is deficient or cannot be provided at all are covered by insurance. The scope of the coverage is up to the package tour price.

10- If the CONSUMER wishes, before the package tour and/or accommodation service starts; they may insure the costs of returning to the point of departure in case of accident and illness, as well as the damages arising from all kinds of accidents and treatment expenses.

11- In cases where the AGENCY partially or completely fails to comply with the Contract, the provisions of the TÜRSAB ANTALYA SCHEDULE shall be applied in the calculation of the compensation to be paid.

ARTICLE 5 - AUTHORIZED COURT:

Antalya Consumer Courts and Arbitration Committees are authorized to resolve disputes arising from the implementation of this contract.

The CONSUMER is deemed to have accepted all conditions of this contract.

Turaxus Travel